Privacy Policy

1. Introduction

Welcome to Tenthlining ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our PDF processing services.

2. Information We Collect

2.1 Personal Information

• Contact information (email address, phone number)
• Payment information (processed securely through M-Pesa)
• Usage data and website interaction

2.2 Document Information

• PDF files uploaded for processing
• Processing metadata (file size, page count)

3. How We Use Your Information

• To provide our PDF processing services
• To process payments
• To communicate with you about your orders
• To improve our services
• To comply with legal obligations

4. Data Security

We implement appropriate security measures to protect your data:

• Secure file processing and storage
• Encrypted data transmission
• Regular security assessments
• Automatic file deletion 3 hours after download (within 24 hours if unused)

5. Data Retention

We retain your uploaded files until shortly after you download them: PDF files are deleted automatically 3 hours after a successful download. If a file is paid for but never downloaded, or left unpaid, it is deleted within 24 hours. Payment records (amount, receipt reference) may be kept for accounting and support without retaining the document files.

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability

7. Cookies

We use cookies to improve your experience on our website. You can control cookies through your browser settings.

8. Third-Party Services

We use trusted third-party services for:

• Payment processing (M-Pesa)
• Analytics (Google Analytics)
• Advertising (Google AdSense)

9. Contact Us

For privacy-related inquiries, contact us at:

Email: support@tenthlining.com